House of Pets

House of Pets & Groomers is a personal pet shop and grooming parlour located in London, offering a wide range of grooming services for dogs. The business prides itself on providing a personalised grooming service with a consultation prior to each appointment, ensuring that every dog receives the ultimate pampering session. With a team of two groomers, the business is dedicated to excellent customer service and uses natural and quality shampoo brands, while also welcoming clients to bring their own shampoo or medicated shampoo. The grooming parlour is a separate business from the pet shop, which provides an excellent range of food, treats, toys and accessories for all pets.

At House of Pets, the grooming services are tailored to the specific needs of each dog, with options ranging from a Puppy Welcome Groom for younger, fully vaccinated puppies between 14 weeks and 6 months, to a Full Groom for all breed types and sizes. The Wash & Tidy service is suitable for in-between grooms and for a freshen up, while the Handstrip service is designed for longer-haired or wire-coated breeds that require their coats to be fully stripped. The business also offers additional services such as Dogs Nails (clipped & filled), Ear Cleaning & Plucking, Anal Gland expression, and Dematting, with prices available on request. The team is experienced in working with different breeds and temperaments, and they are able to offer a desensitisation to the grooming experience for puppies.

Customers frequently praise the calm environment at House of Pets, with reviewers highlighting the attention to detail and the personalised approach to each dog's grooming needs. The team is often commended for their patience and skill, particularly when working with nervous dogs. Reviewers also mention the excellent communication from the groomers, who keep clients informed throughout the process and provide clear instructions for aftercare. The business's commitment to using natural and quality shampoo brands is also a recurring theme in positive feedback, with many customers appreciating the fresh and clean smell of their pets after a visit.

House of Pets & Groomers is a small business that values its community and takes pride in its unique facilities, including a photography book where clients can view photos of their pets' grooming sessions. The business encourages clients to arrive 5 minutes prior to their appointment and will contact them 15 minutes before their dog is ready to collect to ensure prompt collection. The team is dedicated to providing a high-quality service and is always willing to accommodate special requests, such as not taking photos of the pet for social media. With its personalised approach and commitment to customer satisfaction, House of Pets & Groomers is a trusted choice for dog grooming in London.