Happy Tails Kent

Happy Tails Kent is a highly regarded pet care destination located in Rochester, offering a comprehensive range of services for dogs and cats. Situated in Higham, the business has established itself as a go-to place for local pet owners, combining a well-stocked pet shop with professional grooming facilities. The business stands out for its knowledgeable staff and commitment to animal welfare, providing everything from daily essentials to specialized care for puppies and adult dogs alike.

The salon provides a variety of grooming services including full grooms, nail clipping, and de-flea treatments. A unique feature of Happy Tails Kent is the outdoor DIY dog washing facility, which allows owners to clean muddy pets with provided shampoo, towels, and warm showers without the need for booking. This flexible approach caters to both those seeking professional styling and those needing a quick, convenient wash after walks.

Customers frequently praise the calm and patient environment, particularly for nervous or anxious dogs. Reviewers highlight the staff's ability to put fearful pets at ease, with specific mentions of successful grooming for dogs with deep phobias. The team is commended for their breed-specific knowledge and gentle handling, ensuring that even challenging cases, such as large German Shepherds or anxious Cockapoos, receive careful and effective care.

Staff members Kerry, Claire, and Kate are specifically recognized for their expertise and friendly demeanor. Kerry is noted for her training advice and product knowledge, while Claire and Kate are praised for their patience and skill in handling difficult grooming situations. The business is celebrated for its welcoming atmosphere and the high quality of its products, which are selected with pet health in mind.