Smittens

Smittens is a highly regarded pet shop located in Hoo, Rochester, dedicated to providing high-quality supplies and expert advice for local pet owners. Unlike traditional grooming salons, Smittens focuses on retail excellence, offering a wide range of natural products, fresh foods, and unique items that are often unavailable elsewhere. The business has quickly become a favourite in the village, known for its welcoming atmosphere and commitment to stocking only the best products for dogs and cats.

The shop prides itself on its extensive selection, including a fresh food fridge, a vast array of cat toys, and durable dog accessories like Kong toys. Customers appreciate the ability to order specific items that are not currently in stock, with the team happy to source favourites upon request. Smittens also offers a convenient recurring order service for essentials like large kibble bags and frozen food, ensuring pets always have their favourites ready and waiting.

Reviewers consistently praise the friendly and helpful staff, particularly highlighting Millie for her expert recommendations on cat products. Customers frequently mention the polite service, clean environment, and the shop's dog-friendly policy, which allows pets to browse and choose their own treats. The competitive pricing compared to larger chains is another recurring theme, with many locals switching to Smittens for better value and a more personal shopping experience.

As a local business run by a dedicated cat parent, Smittens continues to grow its variety to meet the needs of the Hoo community. The shop offers local delivery for heavy items, adding convenience for customers who need assistance transporting large orders. With a focus on natural products and customer care, Smittens remains a top choice for pet supplies in Rochester.